Introduction

When you buy warranties through ScalePad, you'll want to know exactly what to expect when you require service.

Services provided and SLA options

For all hardware assets under warranty, all partners will receive the following services:

• Help desk support: 24 hours a day, 7 days a week, 365 days a year
• Maintenance, repair, and/or replacement of equipment (if necessary)

SLA options available

For servers and network equipment:

• Next business day service
• 4 hour service

For workstations:

• Next business day service

Ramp-up period

From the first day of warranty coverage, we have a ramp-up period where we work to stock our nearby service centers with the necessary equipment needed to service your hardware assets.

This period is 30 days in the US, Canada, and the UK. For all other serviceable areas, it's 45 days.

During this time, all requests are treated on a best-effort basis. This means the SLAs are usually achieved, but not guaranteed.