Warranty coverage through ScalePad is the instant, easy, and more affordable way to extend warranty coverage on existing hardware assets. Welcome to the future of ALM.
Jump straight into our Buying coverage guide if you're ready to go.
We can assure you, it's as easy as it looks.
- Go to your Warranties page
- Open the client you're working with to see their eligible assets
- Check off each hardware asset you want coverage for
- Adjust your SLA and coverage duration
- Proceed to checkout
For a walkthrough, see our Buying coverage guide.
Our own Extended Warranty Services Team delivers our warranty service, and guarantees their SLAs (after the ramp-up period has passed).
With the Express service option, our techs can be on-site in 4 hours.
We have a ramp-up period of 30 days in US, Canada, and the UK (45 days elsewhere) where we work to stock our nearby warehouses with equipment to service your hardware assets once your order is placed.
During this time, all requests will be treated on a best-effort basis, which means the SLAs are usually achieved, but not guaranteed.
See why our partners prefer us in our extended warranty services article.
Not a chance. With our coverage, the price you see is the price you pay. We don't like extra fees—it's why we don't have them.
See our Terms of Service for details.
Currently, our warranty coverage for all hardware assets is available in the following countries:
- United States (including Puerto Rico)
- New Zealand
- United Kingdom
The following countries have coverage available for servers and networking equipment only:
If you'd like to see your country added to this list, get in touch with us.
We only use 100% genuine OEM parts. In fact, our replacement parts are still covered under our service.
It's as easy as it looks. See our Buying coverage guide for a step-by-step walkthrough.
Getting service is easy. You'll want to contact our Extended Warranty Services Team, as the warranty is with us.
To get service, navigate to Warranties > Covered hardware assets and click the Get Service button next to the hardware asset you need service for.
See our Get service article for a walkthrough.
The warranty belongs to the owner of the asset for which the coverage was purchased (i.e. your end-client).
That said, if you no longer work with that particular client, they can still get service from our Extended Warranty Services Team by using the information in their Warranty Coverage Card.
If there are non-OEM parts in your server, these specific parts would not be covered under our coverage. However, the rest of the server would be eligible.
Our coverage does include added parts, so long as they meet all of the following criteria:
- The parts must have been added before the buying coverage
- We would need to be notified of which parts were added ahead of time
- They would need to be new, genuine OEM parts, installed following all the best practices
- Added parts must be from same manufacturer as the server
- The parts must be fully functional and up to spec at the time of buying coverage
Yes. So long as they’re eligible for coverage, you can buy coverage for them.
Navigate to Warranties > Covered hardware assets to see which of your hardware assets are eligible for coverage.
Absolutely. If you're able to buy coverage from within our app, that means we’ll have the parts available in case your hardware asset requires service.
Every single order is checked by one of our staff to ensure we can provide service for each hardware asset. If there are ever any issues, we will reach out to you proactively and keep the communication clear.
Our warranty coverage feature is designed to automate the otherwise manual process of extended warranty estimates. ScalePad relies on the information that's fed into your account through your integrations.
That said, you will need to sync the asset into your account to get a warranty coverage proposal.
Yes. Our SLAs are calculated and tested to ensure we're able to follow through.
In many situations, we are able to accommodate situations like office moves.
What you'll need to do is contact us as soon as possible, so that we’re aware and we can communicate this information to our warehouses to ensure they will have stock available close to your new address.
In addition, this way we can notify you of any changes to SLAs and levels of service that may occur with the location change.
No. Our coverage for workstations will include normal wear and tear, but not damage as a result of improper use, including drops and spills.
Absolutely. If your server breaks down on a Saturday and you have Express coverage, you can have a tech on-site within 4 hours of submitting your service request.
Our replacement parts are all OEM parts, and they will have the OEM stamp on them.
You will need to re-install the OS on replacement hard drives. This applies to all hardware assets we cover (i.e. workstations and servers).
For the full scoop of what we cover, including exclusions, see our Extended Warranty Services Terms.
If you request service with a technician to come out with the part, you should get it within 4 hours.
However, if you select parts only (without a technician), we'll need to use a shipping company to send you the part. This means that depending on the time your service request is placed, the part may be shipped next business day.
Batteries fall under the category of consumables. These are excluded from coverage. Please see our Extended Warranty Services Terms for the full scoop.
Our primary goal is to restore hardware back to its operational state. We only provide reactive, break-fix firmware support. That said, after hardware is operational again, the re-installation / provisioning of firmware is no longer reactive support.
Updated 3 months ago