Warranties console

We've got a new home for everything related to extending your warranty coverage

Our Warranties console is designed to provide you with a better overall warranty service experience.

Assistance

The Buy tab and Covered assets tab include a Contact us mechanism that enables you to reach out directly to a Warranty Services Executive by email or to schedule a meeting if any assistance is required.

Explanations of each tab follow:


Buy

This is where you’ll find all the immediate opportunities to buy warranty coverage. You’ll find a list of clients with all available hardware assets ready for renewal, with their estimated price.

Click into each client's opportunities for more information and to buy warranties.


Covered assets

In this tab, you'll be able to see all of your hardware assets currently covered by our warranty coverage, along with any hardware assets with an expiring ScalePad warranty.

ScalePad warranties expiring soon

Only assets with an expiring ScalePad warranty are displayed within the number of days specified in Due soon for warranty coverage.

Hardware covered by a ScalePad warranty

Only hardware assets with an existing ScalePad warranty are displayed.

For a particular asset on this page

  • Click the Coverage info link to download the Warranty Coverage Card
  • Click the Renew button to buy warranty coverage
  • Click the Get Service button to open a service request

Service requests

This tab will show you all of your open service requests.

To request service on an asset, click the Get Service button to open your Service request

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Warranties console walkthrough complete!

Now that we've covered the Warranties console in detail, you're versed in the basics of ScalePad.

We recommend checking out the rest of our Product Guide to learn how to customize ScalePad to suit your needs.