Unexpected gap between coverage dates

Learn how to resolve the unexpected gap between your warranty coverage dates

When buying warranty coverage, you may run into an unexpected gap between coverage dates. We'll outline what this means and how to fix it below.

What the unexpected gap really means

  1. Your actual warranty coverage expires on a specific date
    • Example: Sept 1
  2. Your integration (e.g. ConnectWise Manage) tells ScalePad that your coverage expires at a later date
    • Example: Sept 2
  3. In ScalePad, by default we use the date after your coverage expires to start your new warranty coverage.

Therefore, ScalePad is provided with conflicting dates, and it looks like there's a gap in coverage.

How to fix it

  1. Navigate to the affected configuration within your integration (e.g. ConnectWise Manage)
    • Tip: To see which of your integrations is providing the conflicting expiry dates, click into your hardware asset in ScalePad, and look at the list of integrations providing expiry dates
  2. Clear the dates that are being pushed to ScalePad
  3. Once this is done, navigate to your ScalePad Dashboard and click Sync now to bring our app up to speed with the changes.