Sync settings: IT Glue

How to adjust your sync settings with IT Glue

Use this guide to adjust any sync settings for your IT Glue integration in ScalePad.
Navigate to Integrations, and select IT Glue.


Sync archived configurations

When enabled, we'll retrieve configurations from IT Glue even if they have already been archived.

  1. Select the Include configurations that have been archived (optional) box
  2. Click Save IT Glue Setup

Enable Two-Way SyncTwo-Way Sync - Two-Way Sync allows ScalePad to propagate warranty dates to and from certain integrations.

  1. Under Enable Two-Way Sync Fields, check the appropriate boxes to enable Two-Way Sync for these fields
  2. When you're finished, click Save IT Glue Setup

Select organization types to sync

Checking the boxes of each corresponding organization type will only sync these organization types over into ScalePad.


Select organization statuses to sync

Checking the boxes of each corresponding organization status will only sync these organization statuses over into ScalePad.


Select configuration statuses to sync

Checking the boxes of each corresponding organization status will only sync these organization statuses over into ScalePad.


Select configuration types to sync

Selecting the ScalePad Asset Type from each corresponding drop-down menu will map the respective IT Glue Configuration Type, to that hardware asset type.

For example, mapping Desktop configurations to Workstation means that all your desktop assets will show up as workstations in ScalePad.


Sync assets without serial numbers

While we're unable to perform warranty look-ups on hardware assets without serial numbers, there is value to adding these assets to your ScalePad account.

  1. Select the Include Devices Without Serial Numbers box
  2. Click Save IT Glue Setup