Sync settings: Freshservice

How to adjust your sync settings with Freshservice

Use this guide to adjust any sync settings for your Freshservice integration in ScalePad.
Navigate to Integrations, and select Freshservice.


Only sync devices checked-in

This setting will make ScalePad only sync in hardware assets that have last checked into Freshservice, within certain time frames.

  1. Select an option from the drop-down menu
  2. Click Save Freshservice Setup

Enable Two-Way SyncTwo-Way Sync - Two-Way Sync allows ScalePad to propagate warranty dates to and from certain integrations.

  1. Navigate to Integrations > Freshservice
  2. Under Enable Two-Way Sync Fields, check the appropriate fields to enable Two-Way Sync for this field.
  3. When you're finished, click Save Freshservice Setup

Sync assets without serial numbers

While we're unable to perform warranty look-ups on hardware assets without serial numbers, there is value to add these assets to your ScalePad account.

  1. Check the Include Devices Without Serial Numbers box
  2. Click Save Freshservice Setup