Sync settings: Datto RMM

How to adjust your sync settings with Datto RMM

Use this guide to adjust any sync settings for your Datto RMM integration in ScalePad.
Navigate to Integrations, and select Datto RMM.

Enable Two-Way SyncTwo-Way Sync - Two-Way Sync allows ScalePad to propagate warranty dates to and from certain integrations.

  1. Under Enable Two-Way Sync Fields, check the Warranty Expiration box to enable Two-Way Sync for this field.
  2. When you're finished, click Save Datto RMM Setup.

Only sync devices checked-in

This setting will make ScalePad only sync in hardware assets that have last checked into Datto RMM, within certain time frames.

  1. Select an option from the drop-down menu
  2. Click Save Datto RMM Setup

Sync assets without serial numbers

While we're unable to perform warranty look-ups on hardware assets without serial numbers, there is value to add these assets to your ScalePad account.

  1. Check the Include Devices Without Serial Numbers box
  2. Click Save Datto RMM Setup