Software console

Find details of every software asset you manage on this page

Your Software console is where you'll find everything you need to know about each and every software asset on the hardware assets under your management. Similar to our Hardware summary, you'll be able to view any or all of your software assets that are synced into your account.

Navigate here by clicking Software in your left-hand navigation bar.

Filter your search results

Resembling our Hardware page, you have options to narrow down what you're looking for. Use the drop-down menus to narrow your results.

For example, to see all workstations running an outdated version of Microsoft 365:

  1. Select "Workstation" from Any hardware type
  2. Select "Microsoft 365" from Any product
  3. Select "Not latest" from Any version status

Search bar

You can also use the search bar to narrow down a search focus. The search bar acts as a filter and is really beneficial when you know exactly what you’re targeting. For example, using the search bar to identify a specific hardware manufacturer at a particular client running specific software to see if the installed version is supported.


Full word search only

The search is a full word search and not a substring search, so partial words, such as Artery, in this case, return no results. Ensure that a space is used between each full word.

For example, if the client you want to focus a search on is ArteryGold Technologies, enter ArteryGold. To further refine the search, enter a manufacturer’s name and then the installed software. As an example, Microsoft Visual C++ 2013 Redistributable. The full word search could look like ArteryGold Dell C++ 2013.

Software Status

SAM provides a lookup to compare an imported software assets version to our own reference library of latest software versions is searches, dashboards, and reports. The statuses are Supported, Unsupported Soon, and Unsupported.

Supported, even if it's not the latest

There may be cases where software assets will appear with a supported status, even if it's not the latest version.

For example, Microsoft Windows 10 Enterprise edition may be version "1809" or "20H2" which is currently supported even though the latest version is indicated when you select the latest version in the Any version status filter. The supported version is indicated by the green supported status.

Unsupported Soon

There will be cases where software assets will appear with a Yellow Unsupported Soon status.

For example, Microsoft Windows 10 Enterprise edition may be version "2004" which will reach the end of servicing on December 14, 2021.

Sharing data

Connect members with specific data, filtered views, or other valuable insights through the Share search button that enables members to message other members with the same page details. To do this:

  1. Set the filtered view you want to share
  2. Click the Share search button to display the Share insights screen


Software console walkthrough complete!

Now that we've covered the Software console in detail, make sure to view all of your extended warranty coverage opportunities in our Warranties console guide.