ServiceNow

ServiceNow syncs your hardware assets via API to ScalePad

Use this guide to integrate ServiceNow to ScalePad.


Integration instructions

Prerequisites

  • Administrator user credentials for ServiceNow and ScalePad or member permissions of Manage Sync Settings selected

Create a ServiceNow Integrator account

One-Way Sync permissions

Read access is required to the following tables:

  • core_company
  • cmdb_ci
    • And any additional cmdb_ci_ * tables that contain devices you want to sync
  • cmdb_model
  • cmn_department
  • cmn_location
  • domain
  • sys_choice
  • sys_user

Two-Way SyncTwo-Way Sync - Two-Way Sync allows ScalePad to propagate warranty dates to and from certain integrations. permissions

All One-Way Sync permissions above plus write access to the following cmdb_ci table fields:

  • cmdb_ci
    • purchase_date
    • warranty_expiration

Instructions

In ServiceNow

  1. Create a ServiceNow integrator account (see above)

In ScalePad

  1. Enter your integrator account and instance details on the add integration page
    • ServiceNow Hostname / Base URL of your instance (see below)
    • Username
    • Password
    • Multi-factor Authentication Code (optional)

📘

Base URL

The base URL is the URL you have in your web browser—everything after ‘https://’ but before the next forward slash.

  1. Select Organization Name Mapping
    • Map ServiceNow Companies or Domains to ScalePad Organizations
  2. Enable Two-Way Sync Fields (optional)
    • Warranty Expiration
    • Purchase Date
  3. Select Configuration Item Statuses to Sync
  4. Select Configuration Item Tables to Sync
  5. Include Devices Without Serial Numbers (optional)
  6. Click Save ServiceNow Setup

👍

Setup successful

When you click Save ServiceNow Setup, ScalePad will perform a full sync. When finished, you'll be able to view your hardware assets in your account.