To get service for hardware assets covered by our ScalePad Warranty Services Team:
Navigate to your Warranties page and click the Covered assets tab
Click the Get Service button for the hardware asset
- This will bring you to our Get service form.
You'll need to let us know the request owner, contact person, what the problem is, and how soon you'll need service.
Use the drop-down menu to select the person submitting this request from your company.
Select who will be the main point of contact for this service request—your customer, or someone at your company. Fill out their contact details in the form.
Fill in a brief headline of the problem, followed by more details to describe the service request. Then, select the type of service you require from the list.
- Submit service request
Once the form is filled, click the Submit service request button
Tip: Follow-up phone numbers
After submitting your service request, a pop-up is displayed with service call phone numbers so you can always follow-up on your urgent requests.
Service request submitted successfully
You should hear back shortly from our ScalePad Warranty Services Team after submitting your request.
Updated 2 months ago