Get service

Learn how to open service requests on your ScalePad covered hardware assets

How to Get service

To get service for hardware assets covered by our ScalePad Warranty Services Team:

  1. Navigate to your Warranties page and click the Covered assets tab

  2. Click the Get Service button for the hardware asset

  1. This will bring you to our Get service form.
    You'll need to let us know the request owner, contact person, what the problem is, and how soon you'll need service.

Request owner

Use the drop-down menu to select the person submitting this request from your company.


Select who will be the main point of contact for this service request—your customer, or someone at your company. Fill out their contact details in the form.

Service details

Fill in a brief headline of the problem, followed by more details to describe the service request. Then, select the type of service you require from the list.

  1. Submit service request
    Once the form is filled, click the Submit service request button


Tip: Follow-up phone numbers

After submitting your service request, a pop-up is displayed with service call phone numbers so you can always follow-up on your urgent requests.


Service request submitted successfully

You should hear back shortly from our ScalePad Warranty Services Team after submitting your request.