Service request process

Learn what happens after you submit your service request.

Immediately following your submission

You'll be presented with a request confirmation page, with a summary of your service request.


Phone contacts for urgent issues

For urgent issues: Once you submit your service request, you'll be presented with a region-specific phone number in case your request requires immediate attention.

We provide the phone number after submission to ensure all necessary parties already have the information on-hand when you call in.

Emails received following your submission

Here is every email you should receive after submitting your service request:

  1. You will receive a confirmation email from our ScalePad Warranty Services Team, confirming a ticket has been opened
  2. Within minutes, you’ll receive a second email containing your unique ticket number
  3. A member of our ScalePad Warranty Services Team may reach out to you in a new thread, if further details are required about your request
  4. When the ticket is resolved, you’ll receive a confirmation email to let you know the ticket has been closed

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