This article explains how to contact ScalePad’s Partner Success team to get the hostname and IP addresses we use to sync information with your connected integrations. This information can be used by partners who want to limit access to their on-premises servers by whitelisting the hostname or IP addresses in their firewall or SaaS applications.
This article does not contain ScalePad's hostname or IP addresses for whitelisting, only instructions on how to contact our Success team to get them.
Request ScalePad's IP Whitelist by email: [email protected]
IP whitelisting is a commonly used security feature that allows you to determine exactly who can access specific resources. With whitelisting, you simply create a list of approved IP addresses, and only those addresses (or ranges) can access your resources.
Our Partner Success team will provide you with the ScalePad hostname that resolves multiple IP addresses currently in use by our sync servers. These are subject to change without notice.
We recommend that you use the hostname for your firewall or SaaS application entries rather than individual IP addresses, and not override the DNS TTL using a locally enforced cache duration.
If it's not possible to whitelist using a hostname, you can get our list of sync server IP addresses by running the command below followed by ScalePad’s hostname.
Windows Command Prompt or macOS/Linux Terminal:
Updated about a month ago