Introduction to integrations

Learn about integrations in ScalePad and how to connect yours

How integrations work in ScalePad

Integrations are the fuel that ScalePad needs in order to perform warranty lookups for you. Data is usually sourced via API from these integrations, but some work different than others.

Find your integration's instructions in the left-hand menu for more specific information.

Connecting multiple integrations

We strongly encourage you to connect multiple integrations (selecting the 'Plus' icon) if you have them. As your account's data becomes more accurate, our reports become more precise and start including enhanced information.

Our platform does the heavy lifting, which means the reports also don't show duplicated hardware assets, and even display which devices are coming from each of your systems. We even go as far as helping you identify which hardware assets are duplicated in which systems—useful beyond just warranties.

With multiple integrations added, we calculate the total number of hardware & software assets synced from each data source and display this, as follows:

  • Total Synced: Total number of hardware & software assets detected from integrations
  • Total Assets: Total number of unique assets de-duplicated across integrations. This is based on unique serial numbers; meaning only the true number of Hardware and Software assets having their lifecycles managed with ScalePad are in your account


Data in your remote systems

ScalePad never creates or deletes assets in a connected integration. In fact, by default, ScalePad is 100% read-only.

If Two-Way Sync is enabled, we will propagate purchase/expiry dates if the warranty dates were obtained from the OEM. When this happens, we will only update existing hardware assets that are syncing with ScalePad and have serial numbers on file.

Sync log

Integrations Sync Logs provide relevant information an Integrations Manager would require to efficiently connect, manage, and troubleshoot their integrations.

What it looks like

The Connected Integrations table provides information on the last sync and the status of that sync. Statuses include:

  • Syncing Now
  • Successful
  • Failed
  • Scheduled
  • Needs attention

To access the Integrations sync log, click the Explore button on the right-hand side of the Connected Integrations table for each specific integration.


Suggest an integration

If we're missing a key integration partner that you would like to see, let us know.