Use this guide to integrate Freshservice to ScalePad.
- Administrator user credentials for Freshservice and ScalePad or member permissions of Manage Sync Settings selected
- Sign in to Freshservice
- Go to Profile Settings
- Generate an API Key
- Note: For the integration to sync properly, please ensure the user you use to generate the API Key is a full-time agent.
- Enter your Hostname and paste in the API Key on the add integration page
- Click the Save Freshservice Setup button
When you click Save Freshservice Setup, ScalePad will perform a full sync. When finished, you'll be able to view your hardware assets in your account.
Updated 4 months ago