Freshservice syncs your hardware assets via API to ScalePad

Use this guide to integrate Freshservice to ScalePad.

Integration instructions


  • Administrator user credentials for Freshservice and ScalePad or member permissions of Manage Sync Settings selected


In Freshservice

  1. Sign in to Freshservice
  2. Go to Profile Settings
  3. Generate an API Key
    • Note: For the integration to sync properly, please ensure the user you use to generate the API Key is a full-time agent.

In ScalePad

  1. Enter your Hostname and paste in the API Key on the add integration page
  2. Click the Save Freshservice Setup button


Setup successful

When you click Save Freshservice Setup, ScalePad will perform a full sync. When finished, you'll be able to view your hardware assets in your account.