Freshservice

Freshservice syncs your hardware assets via API to ScalePad, so we can provide you with all sorts of valuable data.

Introduction

Use this guide to integrate Freshservice to ScalePad.

Integration instructions

Prerequisites

  • Administrator credentials for ScalePad and Freshservice

Instructions

In Freshservice

  1. Sign in to Freshservice
  2. Go to Profile Settings
  3. Generate an API Key
    • Note: For the integration to sync properly, please ensure the user you use to generate the API Key is a full-time agent.

In ScalePad

  1. Enter your Hostname and paste in the API Key on the add integration page
  2. Click the Save Freshservice Setup button

👍

Setup successful

When you click Save Freshservice Setup, ScalePad will perform a full sync. When finished, you'll be able to view your hardware assets in your account.

Updated 9 months ago


Freshservice


Freshservice syncs your hardware assets via API to ScalePad, so we can provide you with all sorts of valuable data.

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